Customer support

We want to make your ATM a success. Close to 20 years experience means that delivering excellent service comes naturally to us, because we have all the right processes in place. Here’s the customer support you can expect:

  • Proactive monitoring of your ATM 7-days-a-week through our real-time monitoring system.
  • A dedicated Customer Relationship Executive (CRE) who you can call at any time for advice or to voice concerns.
  • A customer support toll free line that you can phone 7 days a week (0861 00 44 44)
  • SMS notification of low cash volumes to help you manage your self-cashed ATM.
  • Statements including transaction volumes, training material and various financial tools.
  • Daily settlement, balancing and reconciliation.
  • A national network of highly trained service technicians who can provide support for any technical or security issues.
  • Service centres in Johannesburg, Cape Town, Durban, Bloemfontein, Port Elizabeth, Polokwane, Witbank and Windhoek.